1. Does this service cost extra?

NO. There is no extra charge for our service in your neighborhood. Your price is the same as the store price.

2. Do I have to be at home when pick ups and deliveries are made?

No. Before the service begins a convenient spot to leave your clothes will be agreed upon.

3. How do I pay for my dry cleaning and laundry?

We can either charge a credit card or we can establish a                                 monthly charge account.

4. Do you do your own dry cleaning and laundry?

Yes. Vogue has been operating its own plant in Mill Valley                                     since 1946. Dry cleaning and shirt laundering is performed                                         on the premises with modern, state-of-the art equipment                                         and experienced personnel.

5. What time will the driver arrive?

You will find that the driver is usually in you area at the                                         same time each service day. However, due to the number of customers on our delivery service, we cannot keep individual appointments.

6. Do you provide a pick up bag?

YES. You will be provided a bag for laundry and a bag for dry cleaning.

7. What if I have a problem or a special request with my order?

Vogue Cleaners is committed to providing our customers with the best quality and service possible. If you have a special request or a problem, leave a note with your next order or call 388-3055. We will respond immediately and do our best to satisfy your needs.

8. What if I don't get all my garments back the next delivery day?

With the exception of household items, alterations and leather/sued garments, you should expect everything to be returned the next delivery day. If there is a discrepancy, call us immediately.

9. What if I don't get a pick up?

Call us! There may be a reason why we could not make a pick up (e.g. dog, locked gate or closed roads) We always try to arrange and extra pick up if you did not get  yours as scheduled.

10. What if I don't use the service regularly?

No Problem! We will keep your account open and stop by when you    call us. (No later than one day before your scheduled pick up day)

11. Do you take back hangers?

YES. We provide a free hanger valet to make this easy for you and and your driver. We also recycle poly bags. Just place them in you pick up bag with you clothes.

12. I'm new in the area, how do I know Vogue is a cleaner I can trust?

Vogue is Marin County's only Certified Master Dry Cleaner and has a nationwide reputation for fine dry cleaning and customer service.